Company Information
uSwitch
Who is uSwitch?
uSwitch is a free and impartial service which helps you
to compare prices on gas and electricity, digital television,
home telephone and mobiles phone and switch to a cheaper
supplier.
How is uSwitch impartial?
uSwitch has signed up to the energywatch voluntary code
which stipulates that all price comparison services must
contain prices from all suppliers and be fully impartial
in the provision of information.
How do I contact uSwitch if I have a problem on the
website?
You can contact the uSwitch Customer Service Desk on:
Tel: 0845 601 2856
Fax: 020 7233 5933
Email: customerservices@uswitch.com
How much does it cost to change supplier or obtain a
new service using uSwitch?
Nothing - our service is free. We are paid a small commission
by the new supplier when you use our service to switch.
This does not increase the price you pay to the supplier,
nor does it have a bearing on the ranking of the suppliers
in our results.
Will I pay uSwitch any money?
No - uSwitch will not take any money from your bank account
or charge you a fee for using the service. We will however
need your bank and/or credit card details if you decide
to pay by direct debit or sign up for a digital TV or home
telephony deal.
Are your prices kept up to date?
uSwitch is informed by suppliers in advance of any price
or tariff changes and will ensure that the site is continually
updated accordingly.
How do the uSwitch calculators work?
The calculators find the best deal for you, according to
your needs, within the area you live. Your needs may be
based on either price or service requirements. You will
need to answer a few simple questions about your requirements,
your preferred payment method and any other specific service
requirements you may have. We then search our database for
the services available in your area, according to these
specific needs. Once you have been presented with the best
deals available within the area you live, you can obtain
or change to another supplier online.
How will my new supply or change of suppliers be processed?
Once you have decided to make a change, we will ask you
for some personal details, such as your name, address, current
supplier information and, where necessary, your banking
details. This information will then be passed on to your
chosen supply company to enable you to obtain your new service
or change your existing service. Your chosen supply company
will handle the details of the contract.
Is the uSwitch website secure?
Yes - the uSwitch web pages that show or ask for your switch
details or personal information are protected using the
latest Secure Socket Layer [SSL] technology and reside on
a secure web server. This encrypts the information passing
between you and the uSwitch website. Encryption is a process
by which we use software to scramble your switch and personal
information so that it is unreadable by anyone but uSwitch
and cannot be intercepted by a third party. We also use
stringent procedures to manage the storage of data and follow
strict rules in the disclosure of information to prevent
unauthorised access. The uSwitch site is endorsed by BT
Trustwise and uSwitch are registered with the UK Data Protection
Commission. Your details are therefore protected by the
Data Protection ACt 1998.
Will uSwitch give my information to anyone else without
me knowing?
uSwitch does not sell, trade or rent your personal information
to others. In the future we may give this information to
trustworthy third parties that offer products and services
you may be interested in. We will only do this if you tick
the opt in box on the website prior to submitting your personal
information.
